Mortgage House managing director Ken Sayer doesn’t discount a nation of renters, generation loans and the death of the great Aussie Dream as people get priced out of the property market.
Sayer foresees a “new order” determined by the cost and scarcity of funds and impending compliance charges.
“Interest rates will rise and the cost of funds to the borrower will increase as a result of the new order,” says Sayer.
“We may not see 13 percent again but we will get to 7 percent or 8 percent and this will automatically exclude a lot of consumers. The heat on property will retard, the explosive capital dance will disappear and it will become the norm to rent.
“Asian and old European nations have ‘generation loans’, which are never paid off and simply handed down to the next generation.”
He predicts that Mortgage House’s policy for dealing with brokers, which he admits have been perceived by most brokers to date as onerous, will be the “new order”.
“Our conditions have always been stringent,” he says. “We will never take a deal off a broker if we know they’ve been talking to other banks about it.
“We will not allow a broker to shop deals around. They arbitrage against lenders and try and wait for a mistake. We won’t deal with a broker unless we see the deal first.”
Asked if this isn’t compromising the independence of brokers he laughs and says, “there’s no such thing”.
“Lenders have always done sweetheart deals for volume producers. They may not hard code their behaviour but they do control it.”
Despite the changes he anticipates, Sayer says prospects for the industry are exciting, adding that non-bank lender Mortgage House plans to capitalise on every opportunity.
“In 2011 Mortgage House will rise to the top,” he told Lending Central.
His ambition is to at least double the number of branches by 2011.
“We’re sitting at 50 and we’ll have no less than 100 by the end of next year.
“Money will be fluid again by then,” he declares adding, “if you look through the phone you’ll see I have my fingers crossed”.
Sayer, who is currently preparing to go to market, forecasts that the cost of funds for non-banks will drop faster than for banks because the capital markets are re-opening and pricing is favourable.
“So for the next 12 to 24 months we will have a pricing advantage,” he says.
Another obstacle over the past two years, the savagely marked down credit rating of Australian mortgage insurers QBE and Genworth Financial, is also on the improve since Standard & Poors reaffirmed their credit rating in December.
“As soon as the capital markets re-emerge and the mortgage insurers’ credit ratings steps up another notch our cost of funds will drop,” says Sayer.
When this happens his approach will be very clinical. Mortgage House won’t go down the “better, faster, cheaper” road. The approach will be simply to go to market with its headline rate.
“If we went to the market and said we’re cheaper than banks we would lack credibility.
“We don’t have to bash anyone. All we have to do is document our loans and make all related costs transparent,” he says.
A few months ago Mortgage House invested heavily in its website; its plan being to re-emerge off the back of full disclosure.
In response to the aggressive tarnishing of non-bank lenders regarding deferred establishment fees Mortgage House has introduced a system where borrowers can buy a home, then sell up and buy another and receive a full refund of deferred establishment fees.
“We’re about integrity and full disclosure and if you’re with Mortgage House and you sell a house and come back and buy the next one you get all your deferred establishment fees back.”
Sayer has been in the mortgage finance business for over 30 years and is returning to what he describes as “good, old fashioned banking practices”.
“Our portfolio has little to no arrears and absolutely no losses. We attract good clients and we don’t throw them out of their houses if they miss payments. We sit down with them and show them how to budget.
“We don’t send out nasty letters saying, pay up or else,” he says. But when a Mortgage House consultant talks to a borrower who is in financial trouble you can bet that one of the first issues raised are credit cards.
Mortgage House will be moving into credit cards in a year or two and Sayer is adamant that if he takes on the zero interest for transfer balance ploy he will insist that the original credit card is closed and that consumers are thoroughly aware of the arrangement.
“What really annoys me are lenders who actually bank on the customer not knowing that new purchases are at the normal rate,” he says.
Sayer confesses making many mistakes along the way. Viewing people – staff and consumers – as mere numbers was the biggest.
“It’s one of my greatest regrets,” he says. “But I realised what an idiot I’d been and changed everything.”
He says he has also learned a lot about “systems, processes and accountability” and is looking forward to Mortgage House reaping the benefits of time saving and productivity enhancing methods, practices and techniques he has implemented.
“Things are happening again,” he proclaims.